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Terms & Conditions

Terms & Conditions

Welcome to Michelsons.com. Michelsons.com and its affiliates provide access to the Michelsons.com website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Michelsons.com website. By using the Michelsons.com website, you signify your agreement to be bound by these conditions.

Delivery Information

Orders placed before 3pm on a Monday - Thursday will be despatched on the same working day, orders placed before 12pm on a Friday will be despatched on the same working day. Orders Received after 12pm on a Friday through to Sunday will be despatched on the Monday. 

Standard UK Delivery

£2.50 delivery charge for orders of value £20.00 and under.

FREE delivery on orders over £20.00

Standard delivery orders are shipped by Royal Mail 1st class post.

Next Day Delivery (UK ONLY)

We also offer Next Day Delivery for UK orders the cost for this is an additional £6.00

This service is for delivery on the next working day ( e.g. Monday to Friday), orders must be placed prior to 3pm Monday to Thursday for your order to be delivered the next working day, orders must be placed prior to 12pm on the Friday for delivery on the Monday.  Orders placed on a Saturday or Sunday will be despatched on the Monday. Your order will be despatched via Royal Mail Special Delivery Guaranteed by 1pm.

Saturday Delivery (UK ONLY)

We also offer Saturday guaranteed delivery for UK orders the cost for this is an additional £10.00.

This service is for delivery on Saturday, orders must be placed prior to 12pm on the Friday for delivery on the Saturday. Saturday Guaranteed Delivery will be despatched via Royal Mail Saturday Guaranteed Delivery.

Standard International Delivery

Europe

£3.50 for all standard orders, all orders will be shipped via Air Mail

Rest of the World

£4.50 for all orders, all order will be shipped via Air Mail

International Signed For Delivery

Europe

£7.50 for International Signed For Delivery, all orders will be shipped via International Signed For Delivery.

USA

£8.50 for International Signed For Delivery, all orders will be shipped via International Signed For Delivery.

Payment

When you place an order with Michelsons.com payments can be made through SagePay if you wish to pay via Credit or Debit card or through PayPal. SagePay offer a secure and effecient online payment service,  

We can also take your payment over the phone also by using a service offered by SagePay, if you wish to place an order over the phone please phone us on 01795432412. Michelsons.com do not store or retain any credit or debit card details which may be given over the phone.

Returns

All items sold by Michelsons.com are in new condition. We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Any returns should be made within 14 days of when you received your order, if you would like to make a return please return it to us at our address below:

Esales
Michelsons UK Ltd.
Unit J, Barge Way
OYO Sittingbourne
Kemsley
ME10 2FB

Michelsons.com cannot be held responsible for orders that are returned and fail to arrive at Michelsons.com and no refunds will be made in such cases or any other cases where an item has not been received by Michelsons.com.

Privacy

Please review our Privacy Notice, which also governs your visit to Michelsons.com.

Access to Michelsons.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access

Michelsons.com grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Michelsons.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Michelsons.com as long as the link does not portray Michelsons.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Michelsons.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of Michelsons.com or its subsidiaries (collectively Michelsons or Michelsons.com), its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Michelsons.com and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Michelsons.com, its affiliates or its software suppliers and is protected by United Kingdom and international copyright laws.

You may not either extract or re-utilise parts of the contents of the website without Michelsons.com's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without Michelsons.com's express written consent.

Copyright claims

Michelsons.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

Trademarks

Michelsons.com and other marks indicated on our website are trademarks or registered trademarks of Michelsons of London Limited. Michelsons.com's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Michelsons.com. Michelsons.com's trademark may not be used in connection with any product or service that is not Michelsons.com's in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Michelsons.com. All other trademarks not owned by Michelsons.com that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Michelsons.com.

Our contract

When you place an order to purchase a product from Michelsons.com, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have indeed dispatched the goods. That acceptance will be complete at the time we send the Confirmation Email to you. Any products on the same order which we are not confirmed in that Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Michelsons UK when you place an order.

Pricing and availability

We expect to be able to meet the demand for our products that we advertise through the michelsons.com website. We will do our best to fulfil every order placed but do not guarantee the availability of all of our products all of the time. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

Despite our best efforts, a small number of the products on the website may be mis-priced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

Customs

When ordering goods from Michelsons.com for delivery overseas the recipient may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance are to be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information.

Please note that when ordering from Michelsons.com, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received. International customers and customers dispatching products internationally should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Electronic communications

When you visit Michelsons.com or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the website. For contractual purposes, by using the website you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

This condition does not negate any statutory rights that you have.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

This condition does not negate any statutory rights that you have.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Your statutory rights are not affected by these terms and conditions

Our details

Michelsons.com is the trading name for Michelsons UK.

Michelsons UK
Unit J, Barge Way,
OYO Sittingbourne,
Kemsley,
Kent,
ME10 2FB
England

VAT Reg. No. GB 980 5167 05